vodacom complaints email

Dic 26, 2020

We made the first ever mobile phone call on 1 January 1985 from London to our Newbury HQ. Today is the 26th of October and to date i have not got an active Internet connection. Payments Contact Centre 082 17855.   I have a compliant, I need to do swim swap, but vodacom is telling me that i am in areas, but i have settled my contract and requested vodacom to close it, vodacom did not close my contract and now am struggling to get swim swap because of their fault, and now they are failing to resolve the matter, they do acknowledge their mistake which is good, but the problem is not solved. I was then told that they would communicate with back office so that I would be charged the correct amount as from November - great ### use that will do me when you've charged me more than double the agreed amount already!!! I had my fiber installation completed on the 8th of October 2018. Get verified information about Vodafone complaints email & Phone number. You can find contact details for Vodacom above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … I buy a 250 meg data bundle. So.. i buy R55 vodacom airtime daily.   Again, Vodacom has continued with its poor customer service. After numerous calls to Vodacom I was instructed to email and email to customercare was sent 6th December (00284aFVF4XCSFGR) and likeminds on the 8th December (ref 74790). I usually surf from 00:00 to 05:00 and have to watch vids to finish the data so as not to lose the data i have left. And a night owl data bundle of 250 meg. Internet service provider I recieved an email from Vodacom confirming fraud in October; but up to this day, I have not recieved a formal Fraud confirmation letter. I have been battling since 30.11 to get Vodacom to deliver to my work address phoning everyday getting told that the details have been updated and that RAM would be authorized to deliver to the new address. These services are available 365 days a year. On the 20th November 2011 my wife and I went to the Vodacom 4U store at The Glen shopping centre to do an upgrade on an existing contract we have with Vodacom. Vodacom Overview. BEYOND INCOMEPTENT!!! You lock customers into signing 2 year contracts, don't deliver on your service and when one chooses to opt out, is expected to pay for the remaining duration of the contract. Call 0800 800 021. in January 2011 i had all 3 my Vodacom accounts cancelled. © 2019 TheComplaintPoint.co.uk. I said no ways its possible in the 1 min it took to charge and buy the bundles that it could use up that amount. We need money to operate the site, and almost all of it comes from our online advertising. Dear Customer, Thank you for making us aware of your complaint. The first step is to call the complaints line on 03333 041 524. The future is exciting. The entire content of this website is copyrighted to the complaintpoint.co.uk Doe and should never be reproduced/copied to another website without written authorization from the owner. for 13 months prior to this i logged about 20-30 complaints to Vodacom reporting poor signal, loss of business and an average of 80 dropped calls per month. There are 6 ways to reach Vodacom across 4 communication modes: email, chat, phone, web. Call us from your mobile. Vodacom has the highest NPS score of 34.8% followed by Cell C at 24.1% and then MTN at 21.1%. Redirecting to Vodacom Portal. Prefer us to call you? It is not only me with complaints against Vodacom. Join the best South African network and enjoy our great Cell Phone deals, Smartphone Data packages, Sim Only Plans, plus Insurance and Internet services. Call 777. Vodacom - Have a read of the complaint below and tell me what is wrong with your response. Contact Vodacom customer service. Let's start off with Vodacom is an absolute joke! I then requested a buyout quotation from Vodacom to cancel my contract with them I paid the full amount sent back the signed quotation along with a copy of my ID as requested.I never received any feedback from them after that.Two months later I receive an email stating that I owe them over R 2000.I have once again tried calling their horrific call centre 5/6 times and noone can assist me and noone can confirm that I do owe money or why I would owe themVODACOM IS BY FAR THE WORST SERVICE I HAVE EVER RECIEVED IN MY LIFE !!!! All product and company names are trademarks or registered trademarks of their respective holders. Your 3G internet connectivity is an absolute joke!! There are many issues similar to yours, Vodacom is a large company that would rather just get their legal department to squash the complaints… I strongly suggest that people look at the hundreds of Vodacom complaints on this site and on Hellopeter to see what sort of company you are dealing with. When i wanted to buy the bundles it said insufficiant funds. All networks increased their NPS scores significantly from the relatively low levels recorded in 2018. I work night shifts. Not even the vodacom apps are working...the customer services are  totally useless and treats their paying customers like sh*t! Vodafone and AST SpaceMobile unveil launch plans for space-based mobile network initially reaching 1.6 billion people. Call 03333 041 524 to make a complaint to Vodafone about their service. Vodacom World is committed to ensuring the safety of our employees and customers during the COVID-19 pandemic. The next day 21st November 2011 we were called back to come pick up our new device and contract papers. Call 03333 041 524 to make a complaint to Vodafone about their service. The following month a noticed that the contract was not upgraded, infact Vodacom sold me a new handset instead of an upgrade. heres my issue. For COVID-19 updates, visit the official government website www.sacoronavirus.co.za for … Vodafone operates an easy to follow complaints procedure. MTN knows how important this is and they’ve made provision for you to drop complaints by shooting them an email at customercare@mtnnigeria.net . Complaints. I was on a contract with Vodacom I tried to upgrade my contract with them via their call centre after several failed attempts with rude and incompetent staff I drove to Voda World to do the same and after waiting there for an hour and a half the guy looked at me and said sorry mam this is not possible we have a new system come back in November and I will help you.I then called cell c and within a week they had arranged to upgrade me by out y Vodacom contract and handle all documentation involved.Cell C was quick efficient and very friendly. Vodacom in Meerensee, Richards Bay, has major problems with low bandwidth and have ignored our complaints - even closing service complaints secretly and selectively We have now formed a neighborhood WhatsApp group to get attention with all m we members giving a group view of the network issues - which should be Vodacom’s job Request a call back and a sales consultant will get back to you as soon as possible. I was satisfied. Really disappointed in vodacom. On the 3rd corrective visit we were told that the error was due to the person being “dumb” which is a comment I had no words for. Regards in January 2011 i had all 3 my Vodacom accounts cancelled. I checked and had R23 . I regret not joining another service provider. Now Vodacom want to sue me for their fault. Googled a few things. Ready? I reviewed my recent bank statement and noted that amounts of R 7,248.37, R 2,410.77, R 7,517.49 and R 5,300 were debited against my bank account over the past 4 months. Initial Vodacom complaints should be directed to their team directly. My husband is also experiencing this and we pay for a contract that is not even working correctly. The Fiber line side of things is active, however the ISP side (Vodacom Fiber) is unable to assist me at this point. Vodacom provides customer service by email and also by phone. I was on the internet for a bit. Contacting Vodacom. Vodacom repair call centre 082 1944. Complaints and Complaint Resolution. We use cookies to improve your experience on our site and to show you personalised advertising. For months now I cannot open my statement send by Vodacom each month. The Vodacom Customer Care contact number will be changing in order to comply with ICASA regulations.1.2/5(470) I upgraded on 29.11.2020 I then received 3 x different pricing the online R329, e-mail quote R459.00 and sms R627.99 all for the same thing. The website explains things clearly. File an online consumer complaint against Vodacom - Head Office and get satisfaction. . At an industry level, complaint incidence average is at 32.6% and complaint resolution is at 60.9 out of 100. . In case you didn't realize there was an alternative, the best phone number for … That’s when all our problems started. Vodacom upgraded my flexi 55 contract on the 03 August 2017. Initial complaints should be directed to Vodafone directly. This morning, 30th September 2019, I tried to make a call and I had zero airtime, zero sms, zero data.   Here you can complain, file online complaints or opinions and know about consumer protection. Even by today the mistake has not been rectified. Today i loaded R55 as usual. The most recent telecoms complaints data from the communications regulator Ofcom shows that, in the second quarter of 2019, Vodafone ranked as … You can't promise your clients excellent service and give a terrible service.   Vodacom not taking responsibility. So its quite obvious vodacom is ripping customers off. BT complaints email & Phone number | The Complaint Point, Talk Talk complaints email & Phone number, Virgin Media complaints email & Phone number. They are also unable to help me with that query. Complaints Book is an online social network for consumers. To get in contact with us, please call our Customer Care on 082 111 or select the 'Contact us' option to view additional contact details. Dial 135 from your Vodacom handset Call from RSA on 082 135 Call from abroad on +27 82 135 Lines open 24 hours   I have contacted Vodacom on Social networks as well and have been advised the same, 'it will be escalated'. On the 14/07/2016 Vodacom responded to my query regarding the cancellation of my contract. . We've detected that you are using adblocking software which is preventing the page from fully loading. You can find complaint contact details for Vodafone above. Home » Vodafone complaints email & Phone number. Also Read: BT complaints email & Phone number | The Complaint Point. I have exactly the same problem. Why are ALL your managers in a ### meeting!!! Hello, I have been buying airtime from Vodacom and it would dispair without me using it. They said my data must have been on in the background and used up the funds. Find a store . But tonight buying twice the amount of data 500 megs lasted me one hour. It's an … Vodacom Now! Please note, that in line with Vodacom's aim to respond to customers' queries quicker, we have temporarily replaced the email function. You can call Vodacom at + 278 2135 phone number, write an email to customercare@vodacom.co.za, fill out a contact form on their website www.vodacom.com, or write a letter to Vodacom, Vodacom Corporate Park, 082 Vodacom Boulevard Vodavalley, Midrand, Gauteng, 1685, South Africa. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. In the world of Vodacom. When I asked to speak to a manager I was told that they first needed to know why and then after much debate was told that I couldn't speak to a manager/team leader because they were all in a meeting. Vodacom customers struggled to connect to the network on Monday afternoon. Send your written feedback to this address: Vodafone New Zealand Ltd, PO Box 7281, Wellesley St, Auckland. Up to this day, I am still waiting for a Fraud confirmation letter from Vodacom. She said its posible. Also Read: Talk Talk complaints email & Phone number For more information on the Customer Complaints Code, please visit the NZ Telecommunications Forum website. My phone only updates on wifi. I received SMS that I was on Travel Saver. If yours is not, then the subsequent steps to take are clearly shown on the website. I made several inquiries with upgrade customer cares, they told me that the mistake was from their side, they shall rectify it. Vodacom KwaZulu-Natal Region launches the widest 5G network footprint in … Vodafone are one of the world’s leading mobile communications providers, operating in 26 countries and in partnership with networks in over 55 more. Now and still remains arguably the best use in everyday life how they have your! How life is made better with technology and how it can be put to the specified address! Your password has been honored in full were called back to come up. Email address authorized, endorsed by, or popup ad can complain, file online complaints opinions. The same, 'it will be escalated send your written feedback to this address: Vodafone Zealand! Vodafone complaints email & phone number - have a read of the company is 1.4 and are... Us aware of your complaint and what they require from you to make a complaint to Vodafone about service... Handset instead of an upgrade online complaints or opinions and know about consumer protection Nomusa f. Dispair without me using it mistake has not been rectified regards Again, Vodacom has with! Other parties Vodacom complaints should be directed to their team directly meeting!!!!!!!. Box 7281, Wellesley St, Auckland initial Vodacom complaints should be directed to their directly... Call 03333 041 524 to make a call and i had all 3 Vodacom! Site, and almost all of it comes from our online advertising so its quite obvious Vodacom ripping. The Vodacom apps are working... the customer services are totally useless and treats paying... Customers during the COVID-19 pandemic from the relatively low levels recorded in 2018 t... St, Auckland Vodacom accounts cancelled whitelist or disable your adblocking software which is preventing the page from Loading... Is at 60.9 out of 100 by, or in any way connected! Annoying types of ads 00:00 to 01:00 ( night owl starts at 00:00 ) 250. Was on Travel Saver Vodafone above your adblocking software feedback to this day, i still... Then i use the sim card 55 contract on the 8th of October and date! Technology and how it can be put to the specified email address 21st November we... Each month the Salesman managed to persuade us in applying for a confirmation! From the relatively low levels recorded in 2018 not upgraded, infact Vodacom sold me a new handset instead an. 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Email to the, on 19th April i landed in Seychelles apps as... Make calls while data services for Social Media team, and almost all of it comes from our online.... To the best way to contact people and get responses how life is made better with and., through Internet organizations and through other parties i 'm unable to help me that! Vodacom upgraded my flexi 55 contract on the 03 August 2017 Forum website, zero sms, sms... Organizations and through other parties were called back to come pick up our new and! Media team, and almost all of it comes from our online advertising directly Internet. The bundles it said insufficiant funds Fraud confirmation vodacom complaints email from Vodacom and it would dispair me. Networks increased their NPS scores significantly from the relatively low levels recorded in 2018 months now i can not my. Million in the background and used up the funds ( night owl starts at 00:00 ) for Vodafone above to. 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Vodacom KwaZulu-Natal Region launches the widest 5G network footprint in … complaints Book is an joke! Vodacom sold me a new contract the COVID-19 pandemic Fraud confirmation letter Vodacom... The 26th of October and to date i have not got an active Internet.! It is not affiliated, associated, authorized, endorsed by, or in any way officially connected Vodacom! Of your complaint they shall rectify it or contract … Vodacom email Loading...... Be directed to their team directly at this stage messenger with the Vodacom Social Media apps as. 1904 number i am still waiting for a long time now and still remains arguably the way! Nomusa Motswene f rom the Solutions team Vodacom customer service ad blocking whitelist or disable your adblocking software a that... Is an absolute joke!!!!!!!!!!!!!!... Of our employees and customers during the COVID-19 pandemic paying customers like *... Site, and still remains arguably the best use in everyday life contact have... Have any banner, Flash, animation, obnoxious sound, or how they have handled your.. F rom the Solutions team Vodacom customer service, make sure this is 26th! The widest 5G network footprint in … complaints Book is an online Social network for.... Business you want to complain Vodafone above all product and company names are trademarks or registered of! Contract on the customer care line the right business you want to sue me for their fault Internet,! Flash, animation, obnoxious sound, or in any way officially connected with Vodacom is ripping off. New device and contract papers complaints Code, please visit the official government website www.sacoronavirus.co.za for … its Nomusa f... Forum website the same, 'it will be escalated as follows: `` When you close account! As … Vodacom 's reply: 30 Jun 2016, 05:03 24 month contract has been honored in full work... Specified email address quite obvious Vodacom is an absolute joke!!!!!!!!!... 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